Shipping policy
Shipping Policy
Thank you for shopping with us! We aim to provide you with a smooth and reliable shipping experience. Please review our shipping policy below.
Processing Time
All orders are processed within 1–3 business days.
Shipping Time
Our average shipping time is 8 working days.
Shipping times may vary slightly depending on your location and external factors such as customs delays, carrier issues, or high-volume periods.
Shipping Rates
Shipping charges will be applied to all orders under $20 USD and will be calculated at checkout. Orders over $20 USD qualify for free shipping.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.
Delivery Issues
We are not responsible for:
-
Delays caused by the carrier
-
Incorrect shipping information provided by the customer
-
Lost or stolen packages after delivery confirmation
If you experience an issue, please contact us and we will do our best to assist.
International Shipping
International orders may be subject to customs fees, import taxes, or duties. These charges are the buyer’s responsibility.
Contact Us
If you have any questions about shipping, feel free to reach out at support@mahugs.com